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Return Policy

REFUND & EXCHANGE POLICY

All products sold are NOT RETURN AND REFUNDABLE except for quality defective.

If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.


We accept returns for the following reasons:

  • Incorrect Items
  • Defective Items
  • Items must be unwashed/unworn and in brand new condition.
  • Sales items cannot be returned for exchange, credit or refund unless it's defective.
  • We do not do exchange for free-sized items that does not fit as the measurements are clearly provided on our site
  • Defectives or incorrect items must be return to us within 14 days
  • Items cannot exchange to credit
  • Exchange cannot change to others design unless it's out of stock


Product Defects

1. All parcel will be packed in flyer.If the parcel is not in good condition when you receive, please don't let the postman leave.

  • Take a photo of your consignment note and the parcel.
  • Don't sign to accept the parcel, ask the postman to return to us.
  • Send us the photos and we will ship out a new parcel within two (2) working days.


2. If you accidentally received the parcel and only found the defect products after you open the parcel,

  • Take a photo of the defect product and send to our customer service
  • We will do compensate within two (2) working days.


3. If you found that the product received isn't same with what you ordered,

  • Take a photo of the defect product and send to our customer service
  • If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.


Contact Us

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.